Before you book please discuss your choice of accommodation & transport with
our reservation staff and ask the photos of accommodation or the website of the
accommodation, to make sure it will be suitable for you and the people you will
be traveling with. The person who confirms the booking and send the booking amount
regardless of the booking amount will be lead name. By confirming and sending the
booking amount will signify that he or she has read & accepted all the terms
and conditions of Craft My Trip
The Lead must be 18 years of age or over at the time of booking. If you are under
18 at the time of booking and wish to travel without adult accompanying you, we
will only allow you to travel by providing written authority from your parents or
legal guardian (telephone and online booking can not be made if you are under 18)
The lead name is responsible for payment of the total booking price, including any
insurance premiums and subsequent cancellation or amendment charges that may be
payable. He or She also agrees to provide accurate and full information to the reminder
of traveling party in relation to the booking, including any changes thereto and
confirms that all the other members of the party, including any that may be added
at a later date, agree to be bound by these conditions, and all other information
in the relevant brochure and on our website.
At the time of booking you will be provided the complete details regarding the rest
of the payments which you have to make towards
Craft My Trip
for your tour booking. Please make sure that you pay
the rest of the payments on due dates which will be mentioned on the invoice. If
the payment is not received by the due date we may treat the booking as cancelled.
In some case we provide the customers flexibility to pay the rest of the amount
on the tour beginning date but customers have to make it sure that they have to
pay the balance amount on spot before check in to the hotel / houseboat, and if
they fail to do it the booking will be cancelled
In Case you fail to pay any of your installments on due dates,
reserves the rights to cancel your tour and apply
the cancellation policy or may fine you an amount ranging from 100 to 500 per day.
In Case we will apply the cancellation policy the client has to pay the cancellation
amount towards CraftMyTrip
will take necessary
legal action against the customer.
CraftMyTrip Have The Following Websites.
if we are in touch with each other with any of the websites, but the tour will be
organized by the parent company i,e CraftMyTrip
, and all
the financial transaction will go to the accounts of CraftMyTrip
When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the
Holiday details and price. A contract will exist when we issue the confirmation
invoice. Please check the details on your invoice carefully. If you have any questions,
or anything does not appear to be right, you must contact our reservation staff
immediately. On the invoice pay particular attention to the due date of your final
payments. We may cancel your holiday if you do not make the final payments on time.
Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try
to help you, although we can not guarantee that we will always be able to do this,
as changes are subjected to availability at the time.
Where we can make the changes we will charge for any additional services, facilities,
or other items changed, at the price which applies on the day, the changes is made.
Please Note :
- The vehicle provided to the client is not at his disposal
- There are certain aspects of the tour
which, we as travel agents, do not have any control. Hence we are making you aware
of such areas so you too can enlighten your clients. One such aspect is shopping.
Lots of sellers will come to the hotels & houseboats to sell their goods. We
take no responsibility whatsoever for the rates and quality. Second such aspect
is pony rides in Sonmarg, Gulmarg & Pahalgam. We take no responsibility for
services and charges of ponywallas. Though for tourists convenience the Union rates
are displayed at most of the places. Third aspect is power cuts. These are regular
and sometimes for long durations. Some Hotels & houseboats have generator back-up
but only up to 12 a.m. at night after which the generators are switched off due
to noise disturbance. The clients are provided with candles.
- Transfers by Shikara from Shikara ghat
to houseboat and back are provided free of cost, However occasionally during the
season you may have to wait for 5-10 minutes for the shikara to come and pick you
up as each houseboat has one attached shikara.
- Please note that incase of heavy
snow, clients have to take 4X4 Snow Jeep from Tangmarg (a place 12 Kms. before of
Gulmarg - incase trip to Gulmarg). The supplement charges for the same is INR 1,
450/- appox Per Jeep for To &Fro transfers.
- Any cost arising due to natural
calamities like landslides, road blocks etc (to be borne by the clients directly
on the spot) Personal expenses such as laundry, telephone
calls, tips, liquor, boating and Gondola / joy rides
- At resorts like Gulmarg, Pahalgam
& Sonmarg there are places like ARU Valley, Chandanwari, Betab Valley Thajwas
Glacier, Gulmarg Locals, Pahalgam locals, &Sonmarg Locals you need to
hire local transport of your own which cost appox Rs.1000 approx to & fro per
destination. (Local Transport includes Cabs, Gondola Ride, Pony Rides, &
- All payments to be made against company's
official receipts only.
- All disputes shall be subject to jurisdiction
of Srinagar courts only.
- Please Make Sure Only The Written Mail
To Our Official Email Address from where you will be recieving the packages / reciepts
/ invoices Will Considered For any kind of change / cancelation of the tour. no
verbal comunication will be accepted at any cost.
- The extra bed being provided at each
hotel will be decided by the hotel owner and not the travel agent. So, in that case
it is the sole decision of hotel owner that will they provide an extra bed in the
form of rool over bed or cot.
- By Non AC Vehicle We Mean Vehicle with
No Heating / Cooling Facility.
- By AC Vehicle We Mean Vehicle with Heating
/ Cooling Facility.
- During The period Of Oct to March, Customer
will be only provided with Hot Water Bottles and Electric Blankets as a source of
heating.All means of other heating sources will be charged separately, and customer
has to pay directly to Hotel / Houseboat or where ever applicable.
- We provide centrally heated hotels in
Deluxe Package, Please Pick The Deluxe Package in case you want centrally heated
- Any amount paid by you via credit cards,
you have to pay 3% of the amount extra as transaction charges. in case you dont
want to pay 3% extra, please deposit the amount in our account through cheque /
- In case we cancell yourtour due to unavoidbile
circumstanes like when we wont be able to provide you some or full promised services,
then we will refund the full amount of deposits
- The amarnath helicopter tickets is subject
to availibilty on the requested dates in case we dont get the tickets we will refund
the full amount of deposits.
For Tours Which Include Amarnath
Yatra With Helicopter Tickets, the Special Cancelation Policy will be applicable
The lead name on the booking must give notice
to cancel the Holiday in writing or mail at our office and we shall refund the tour
cost after deduction cancellation charges as under.In order to cover our expected
loss from the cancellation of the booking there is set scale of charges which must
be paid by you or any one traveling with you;
- From the bookings till 15 days of arrival, 85%
of the tour cost is chargible.
cancelation made within 15 days of the arrival 100% of the tour amount is chargible
Incase Of No Show, 100% of the tour amount is chargible
- If the Helicopter does not operate due to bad weather,
technical or any other unforeseen reasons, we will not be responsible for any financial
loss that may be incurred by the passengers due to this. The Helicopter operator
may offer the passengers an option to travel the next day. In such cases the passengers
would have to pay Rs. 2500 for the vehicle retention for 1 extra night and will
also have to pay for their hotel accommodation for extra night. Alternately the
passengers may make their own arrangement for the stay in Sonmarg ( not transport
). In case the passenger is unable to perform the Helicopter journey due to the
above mentioned reasons, they are entitled to full refund for the airfare only.
- Following documents are accepted as valid Photo
IDs: Valid Passport / Driving License / Election Card / Pan Card / Photo Id issued
by Govt. / PSU and S
Please Make Sure Only
The Written Mail Will Considered For any kind of change / Cancelation of the tour.
no verbal communication will be accepted at any cost.
Non Ac Tavera Vehicle will be provided strictly as per iternary'
- No expenses, refund or any kind of compensation will be provided which may arise
if you miss the helicopter timings because of any reason
- No Refund Or Any Kind of compensation will be provided for any unutilized services
by the customer in any case
Children below 5 years are complementary in parent's room without extra bed. (Milk/Food
for infant or children below 5 years is chargeable and direct payment in hotel.
Prepone & Postpone
1. For postpone/Prepone of tour packages are to be communicated in written and need
to be inform us at least 45 days prior of tour date.
2. INR 3000/- will be charged extra for Prepone/postpone.
Cancellation by You:
The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall
refund the tour cost after deduction cancellation charges as under.
In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must
be paid by you or any one traveling with you;
- From the booking date till 30 days prior to the arrival date, 30 % of the package cost is chargeable.
- From 30 days to 15 days prior to the arrival date, 50 % of the package cost is chargeable.
- From 15 days to 7 days prior to arrival date, 75 % of the package cost is chargeable.
- For cancellations made within 5 days prior to the arrival date, 100% of the package cost is chargeable.
Changes Made By Us before Travel:
We reserve the rights to do any change in your Holiday programme due to
unexpected conditions. If you do not want to accept a significant change, which
we will tell you about before you depart, we will (if we are able to do so) offer
you an alternative Holiday of equivalent or closely similar standard and price at
no extra cost, or a less expensive Holiday, in which case we will refund the difference
in price. If you do not wish to take the alternative we offer you, you can choose
a different Holiday offered for sale by us and pay, or receive a refund of, any
price difference. Or, if you prefer, you can cancel your Holiday and receive a full
refund of deposits, which you have paid to us, except for any amendment charges
of Rs 1475.00.Unless the change is as a result of circumstances such as fighting,
disturbance, terrorist movement, natural tragedy, fire, bad weather conditions,
we will pay you compensation as;
- Before 12 days prior to the Arrival date, Deposits only.
- Before 7 days prior
to the Arrival date, 100% of the Holiday Cost.
- Before 4 days prior to the Arrival
date, 100% of the Holiday Cost + 1.25% of Holiday Cost.
- Before 2 days prior
to the Arrival date, 100% of the Holiday Cost + 3.50% of Holiday Cost.
Circumstances beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount
or otherwise accept responsibility, if as a result of circumstances beyond our control,
we have to change your Holiday after booking, or we, cannot supply your Holiday,
as we had agreed, or you suffer any loss or damage of any description. When we refer
to circumstances beyond our control, we mean any event that we could not foresee
or avoid, even after taking all reasonable care. Such circumstances will usually
include, but are not limited to, war, threat of war, airport closures, epidemic,
natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute,
We want all our customers to have an enjoyable, carefree Holiday. But you must remember
that you are responsible for your actions and the effect they may have on others.
If we, or another person in authority, believe your actions could upset, annoy or
disturb other customers or our own staff, or put them in any risk or danger, or
damage property or you are unfit to travel, we may end your Holiday and terminate
your contract. You and your traveling party will be prevented from using your booked
accommodation, transport, and any other Travel Arrangements forming part of your
booking and we will not be liable for any refund, compensation or any other costs
you have to pay. Alternatively at our discretion, you may be permitted to continue
with your Holiday but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must
particularly also bear in mind that you are responsible for your safety, and that
you are responsible for the condition of the property you occupy. We are not responsible
for any accidents which occur in or around irresponsible behavior, or for any accidents
which occur anywhere on properties because of glass, china or the like which you
have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well
drink alcohol as part of your enjoyment. You must, however, do so responsibly and
we will have no liability to you for any injury, loss or damage you suffer as a
result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your traveling party jointly and individually
liable for any damage to the accommodation, furniture, apparatus or other materials
located within the accommodation, together with any legal costs we incur in pursuing
a claim. It is your duty to report any breakages, defects or damage to an appropriate
If You Have A Complaint:
We aim to provide the best Holiday possible. However, if you are not satisfied please
complain as soon as possible to the relevant person (for example, the accommodation
management or transport supplier). If they cannot help, you must tell your Holiday
Representative and we will do everything reasonably possible to sort the problem
out. If you are still not satisfied, If you do not have the services of a Representative,
you must contact us at +91 9018440000 straight away. No complaints or refund for
the same be entertained after the Holiday programs. All disputes shall be subject
to jurisdiction of Srinagar courts only.